Return Policy 🧾

Our return policy applies only if you receive a damaged or incorrect item. If your order arrives in less than perfect condition, please follow the steps below for a smooth return process:

1. Initiate Your Return
Email our customer support team at support@premiumleathermart.com.
Include:

• Your order number

• A clear description of the issue

• Photos showing both the front and back of the product

2. Receive Return Instructions
We will respond with the return address and any necessary documentation.

3. Pack Your Item Securely
Whenever possible, use the original packaging.
If not available, please use a sturdy alternative to protect your item during shipment.

4. Ship Your Return
Choose a reliable carrier with tracking, and keep your shipment proof for your records.
Note: Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

5. Inspection & Refund
Once we receive your return, we will inspect the item. If it meets our return criteria, a refund will be processed within 30 days to your original payment method.
Refunds typically appear within 7 business days after processing, depending on your payment provider.

6. Important Information

• Returns must be initiated within 30 days of delivery.

• We reserve the right to refuse returns or exchanges if the item does not meet our return guidelines or if the request is made after 30 days.

• Customized or personalized items are non-refundable unless damaged or defective.

• New and defective items are eligible for return within 30 days of delivery.

If you have any questions or need assistance, please contact us anytime at support@premiumleathermart.com or call (786) 941-8103. We’re dedicated to ensuring your satisfaction with every purchase.

Visit us at: premiumleathermart.com

Thank you for choosing Premium Leather Mart!